Application Support Lead – (L1)

Application Support Lead - (L1)

Job Details:

No. Of Positions: 1

Roles and responsibilities:

  • Providing front-end (L1 and L2) support to clients and end users.
  • Respond to application related queries and trouble tickets promptly.
  • Investigate, diagnose, troubleshoot, identify, and apply potential solutions to a problem.
  • Monitor the incoming tickets and prioritize, distribute open items
  • Support enterprise-level application systems – functional and technical assistance
  • Ensure that application (front-end and back-end) is functioning well, optimally.
  • Making sense of a situation and deciding the course of actions
  • Consult the software development team (L1), business managers and clients as required
  • Documenting processes and monitoring application performance metrics.
  • Establish a practice of support service delivery, analysis, record keeping and documenting
  • Build a team of motivated engineers with customer success in mind
  • Direct and lead a team of support engineers


  • A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
  • Min 6-10 years of demonstrable experience as an application support engineer for an enterprise level software application.
  • Strong at technical support skills, to respond swiftly to a variety of customer service issues
  • Excellent at customer service skills to provide high-level assistance and customer care for Application and Database issues and general user support for the apps.
  • Basic experience of .Net, MS-SQL. But Azure is a big plus
  • Software developer/ coding background is desired
  • Basic knowledge of server & network setup, hardware technical specifications
  • Experience using Service management tool like Jira and similar
  • ITSM/ITIL knowledge or experience is a plus
  • Healthcare domain knowledge is a big plus
  • Excellent verbal and written communication (English)

Why AaNeel?

  • We are Employee-friendly
  • Working days: Monday to Friday
  • Flexible work hours (Alternate 4 Shift Timings)
  • Health Insurance coverage
  • Training in healthcare domain and various technologies
  • Progressive and organic career growth path
  • Healthy, supportive and encouraging work environment
  • Thrills and opportunities to contribute to live software products, impacting human lives
  • Opportunity to excel in the unique and evergreen industry domain and niche technologies
  • Be a part of growing team

Apply for this position

Allowed Type(s): .pdf, .doc, .docx