Application Support Engineer

Application Support Engineer

Job Details:

No. Of Positions: 3

Roles and responsibilities:

  • Providing front-end (L1 and L2) support to clients and end users.
  • Support enterprise-level application systems – functional and technical assistance
  • Respond to application related queries and trouble tickets promptly.
  • Investigate, diagnose, troubleshoot, identify and apply potential solutions to a problem.
  • Monitor the incoming tickets and prioritize
  • Making sense of a situation and deciding the course of actions
  • Communicate with the software development team (L3) and clients as required
  • Practice support service delivery, analysis, record keeping and documenting.
  • Work with a support team for customer satisfaction


  • Min 3-5 years of experience as an application support engineer for an enterprise level software application
  • Good at technical support skills, to respond swiftly to a variety of customer service issues
  • Good at customer service skills to provide high-level assistance and customer care for Application and Database issues and general user support for the apps.
  • Software developer/ coding background is desired
  • Basic experience of .Net, MS-SQL is desired
  • Basic knowledge of server & network setup
  • Experience using Service management tool like Jira and similar
  • hHealthcare domain knowledge is a big plus
  • Excellent verbal and written communication (English)

Why AaNeel?

  • We are Employee-friendly
  • Working days: Monday to Friday
  • Flexible work hours (Alternate 4 Shift Timings)
  • Health Insurance coverage
  • Training in healthcare domain and various technologies
  • Progressive and organic career growth path
  • Healthy, supportive and encouraging work environment
  • Thrills and opportunities to contribute to live software products, impacting human lives
  • Opportunity to excel in the unique and evergreen industry domain and niche technologies
  • Be a part of growing team

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